1. SMS Consent
Phone numbers collected for SMS consent will not be shared with third parties for marketing. For details on how we handle personal information, please refer to our Privacy Policy.
2. Types of SMS Messages You May Receive
If you consent to receive text messages, you may receive: Booking Confirmations, Pre-Arrival Welcome Messages with Check-In instructions, Room-ready notifications, During-stay service requests, Post-stay Thank you Messages, Review Requests. All messages include the option to reply STOP to opt out.
3. Message Frequency
Generally 3 to 4 messages, however, message frequency may vary per guest.
4. SMS Fees
Standard messaging and data rates may apply, depending on your mobile plan. Fees may differ for domestic vs. international messaging.
5. How to Opt Out
You may opt out at any time by: Replying "STOP" to any text message, or contacting us directly by phone or email to request removal from SMS communications.
6. Help & Support
If you need assistance, text "HELP" or you may contact us directly by phone or email.
7. Standard SMS Disclosures
Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for support. Message frequency may vary. Carriers are not liable for any delayed or undelivered messages. SMS consent is optional and not required to complete a booking.